Quality Assurance Technician

PlayMaker CRM is a fast-growing SaaS company providing best-in-class CRM and market intelligence solutions for the healthcare industry. We are private-equity backed and count some of the largest post-acute care companies as our customers. Our software and data solutions help our customers compete more effectively and efficiently so they can grow their business and focus on what is most important — providing exceptional patient care. We are based in Franklin, TN with offices in Lafayette, CA and Raleigh, NC.

PlayMaker CRM is seeking a Quality Assurance Technician that has either CRM and/or post-acute care experience. We use a suite of testing applications for tracking, defining and automating the regression testing. Our environment is open and challenging where every person has the ability to make a difference.


  • Quality Assurance
    • Application Testing
      • Document use-case stories for new features
      • Document steps to replicate issues with screen capture of issues
      • Define Test Scripts
      • Automate Regression Testing
      • Automate Load Testing
      • Attend sprint planning meetings as the QA representative
      • Write test plans for current development
    • Data Validation
      • Ensure proper relationships
      • Ensure appropriate data provisioning
  • Customer Interactions
    • Development
      • Feature Testing
      • Regression Testing
      • Load Testing
    • Integration (BI)
      • Data Validation
    • Customer Agencies
      • Issue Resolution
      • Requirements Gathering


  • 1-2 years of technical QA experience
  • Associate Degree in a technical field
  • Detail-oriented problem solver
  • Excellent written communication skills
  • Familiarity with mobile testing a plus

To be considered for this position, please email your resumé, cover letter and references to with the subject line, “Quality Assurance Technician.”