Careers

Client Success Manager

PlayMaker CRM is a fast-growing SaaS company providing best-in-class CRM and market intelligence solutions for the healthcare industry. We are private-equity backed and count some of the largest post-acute care companies as our customers. Our software and data solutions help our customers compete more effectively and efficiently so they can grow their business and focus on what is most important — providing exceptional patient care. We are based in Franklin, TN and have offices in Lafayette, CA and Raleigh, NC.

PlayMaker CRM is seeking a Client Success Manager to be based out of our Lafayette, CA or Franklin, TN offices. This individual will play a critical role in supporting and nurturing our existing clients with a focus on maximizing client engagement and ROI with the use of our application. The right candidate will have strong technical skills, a customer-centric attitude and the ability to independently manage key client relationships. The Client Success Manager will be comfortable learning new technologies and will ultimately serve as a PlayMaker CRM product expert.

We have a mission-driven culture with high integrity and a mandate to maximize every user’s experience. PlayMaker CRM offers a competitive salary and benefits and has a proven track record of promoting from within as the company has continued to grow. We are seeking candidates who crave challenge, thrive on professional development, and focus on results in every activity.

RESPONSIBILITIES:

  • Maintain and build relationships with existing and newly acquired clients
  • Consult with client sponsors to identify upsell opportunities
  • Respond to client inquiries and triage requests for support, feature enhancements, and upgrades
  • Manage communication regarding client Zendesk tickets and document client interactions via Salesforce
  • Use a data-driven approach to lead outreach campaigns to promote new products and client health
  • Negotiate contract renewals, create proposals and manage document processing via Salesforce and DocuSign

REQUIRED SKILLS:

  • Aptitude for problem solving and implementing long-term solutions
  • Ability to communicate effectively with the team in order to translate client communications into support or development deliverables
  • Excellent organizational and time management skills
  • Highly detail oriented, motivated to document process and adept at resolving issues on behalf of the end user
  • Proficiency in Windows OS and Mac OS desktop environments
  • Proficiency in the use of Microsoft Office (Word, Outlook, Excel)

QUALIFICATIONS:

  • Bachelor’s degree required
  • 3-5 years Account Management experience, preferably for a SaaS application
  • Experience in Healthcare (specifically Post-Acute Care) preferred
  • Excellent written and verbal communication skills and ability to interact with client Executive, IT, and Sales teams

To be considered for this position, please email your resumé, cover letter and references to careers@playmakercrm.com with the subject line, “Client Success Manager.”